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TERMS & CONDITIONS

All orders include 1x Premium Matte Picture Frame per order. The frame is available in two colours, white and black, and is sized at 91.4cm x 61cm. The frame weighs 7kg and comes with 2mm clear glass glazing to protect your artwork.

CERTIFICATIONS AND VERIFICATIONS

As a passionate artist, my goal is to provide my clients with the most authentic and high-quality artwork possible. I take pride in my creations and want to ensure that each piece is not only visually stunning but also 100% genuine.

That's why I provide a certification verified for all artworks purchased from me. The certification serves as proof of authenticity and verifies all the necessary details, from the artist's name to the medium and year of creation. With this certification, clients can rest assured that they are receiving an original creation of mine and not a reproduction or duplicate.

I understand that authenticity is crucial to my clients, and that's why I take the time to personally verify and sign each certification. By providing this certification, I hope to offer my clients peace of mind and the confidence that they are investing in a truly unique and valuable piece of artwork.

Clients will receive their certification along with their artwork purchase, and I highly recommend keeping it in a safe place for future reference. By purchasing artwork from me, clients agree to the terms and conditions of this certification policy. If you have any questions or concerns about the certification process or would like to request a copy of a certification, please don't hesitate to contact me at Moeyeltom@gmail.com

Licensing Policy for Exclusive Artwork Purchases

  • Ownership and copyright of the artwork remain with Moey Eltom.

  • The client may display artwork, but may not reproduce, distribute, or sell the artwork without explicit permission from Moey Eltom.

  • Commercial use requires a commercial license and licensing fee.

  • Moey Eltom reserves the right to use images of the artwork for promotional purposes.

  • If the client wishes to resell the artwork, they must offer Moey Eltom the right of first refusal.

  • Moey Eltom will not sell or distribute the artwork to any other individual or entity without the express permission of the client.

  • An agreement to abide by the terms and conditions of this licensing policy is required.

 

 

Shipping Policy

  • Processing time of 3-4 business days before shipping.

  • Shipping time depends on location, estimated within 10-14 business days.

  • No shipping on weekends or holidays.

  • Free local delivery within Melbourne, Australia.

  • A flat delivery fee of $19.95 for orders outside Melbourne, Australia.

  • Contact for a shipping quote for international orders.

  • Order tracking is available via email.

 

Privacy Policy

  • Personal information collected includes name, email address, shipping address, and payment information.

  • Non-personal information was collected to improve the website and analyze website traffic.

  • No sharing or selling of personal information to third parties for marketing purposes.

  • Disclosure of personal information required by law or for violating Terms of Service.

  • Data retention is only for necessary purposes.

  • Reasonable precautions are taken for security, but no guarantee of absolute security.

  • Right to modify Privacy Policy.

 

Refunds & Returns

  • Non-refundable purchases unless the artwork is damaged during transit or mistake in the order fulfillment process.

  • Inspection of order upon reception required.

  • Make contact within 48 hours for any defective, damaged, or incorrect artwork.

  • Replacement or refund is offered for confirmed defective, damaged, or incorrect artwork.

  • Limited edition pieces sold, advised to carefully select order.

  • Contact us before placing an order with any questions or concerns. 

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